Who we are

We are Healthy Home Water Filters, an Australian-owned and operated plumbing business specializing in the sale and installation of premium water filtration systems.

In this Privacy Policy, the expressions “we”, “us” and “our” are a reference to Healthy Home Water Filters.

We sell and install a range of high-quality water filtration solutions for Australian homes.

Privacy Policy Statement

We are committed to protecting your privacy and personal information. This Privacy Policy explains what personal information is collected, retained, used, and disclosed by us and how we manage that personal information. We value your privacy and our compliance with the Australian Privacy Principles and the Privacy Act 1988 (Cth).

This Privacy Policy relates to the collection and use of personal information you may provide to us through the use of our website, social media accounts, when ordering or using our products and services, or any other engagement that you have with us.

What is personal information?

The Privacy Act 1998 (Cth) defines ‘personal information’ as information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

For example, personal information can include private information such as a person’s name, address, age, gender, and phone number.

What personal information do we collect and how do we collect it?

We may collect personal information from you directly by a variety of means including:

• Personal details you provide us when setting up an account, purchasing products from us, or requesting an installation service. This includes details such as your name, phone number, email address, shipping address, and billing address.

• Information you provide to us by way of enquiry, feedback, reviews, and complaints.

• Information you provide when requesting a custom installation quote, which may include photos of your intended installation area (e.g., under your sink) to help us provide an accurate quote.

• Information you provide when visiting our website or engaging with us.

• Payment information when purchasing products, including credit/debit card details, security code numbers, and billing information so that we can process your orders.

We may also collect personal information from you indirectly by the following means:

• Information collected from you when you interact with our website and social media accounts, including webpages and products you view.

• Information collected from your device when you access our website or our social media accounts, including your IP address, location, web browser settings and type, and user profile.

• The use of cookies that collect information automatically from your computer which enables us to tell when you use our website and also to help customize your website experience.

Third-Party Websites

Our website may contain links to third-party sites (such as our product supplier, Puretec) for your convenience and information. Each of these third-party sites may collect personal information from you in accordance with their own privacy policies.

We take no responsibility for third-party internet sites’ practices or policies. You should refer to the third party’s own privacy policy.

Why do we collect personal information?

We collect personal information for a variety of reasons. The primary purpose we collect and use your personal information is to provide you with the very best service experience possible.

We may also collect your personal information for the following purposes:

• To provide our products and installation services to you.

• To market and promote our products and services to you, including newsletters, educational content, events, and special offers.

• To disclose your personal information to our service providers who assist us in operating our business (such as our installation team).

• For customer research and analysis.

• To enable us to address your expectations and any questions or comments you may have.

• To screen our orders for potential risk and fraud.

• To comply with our legal, recording, compliance, and regulatory obligations.

• By using our website and providing your details, you consent to the receipt of direct marketing material. If you do not wish to receive these communications, you can ‘opt out’ from receiving any further marketing material from us by way of the unsubscribe facility or by contacting us.

We will refer to all of the above purposes as Permitted Purposes.

Who do we give your personal information to?

We will only use the Personal Information you provide to us for the Permitted Purposes. We may disclose your personal information in the following circumstances:

• To third-party contractors and service providers who help us to operate our website and provide our products and services to you (e.g., our licensed plumbing team for installations).

• With our product suppliers to facilitate warranty claims and support.

• With regulators, government bodies, or credit agencies where it is reasonably necessary for a legal purpose or dispute resolution process or as required by law.

We will not give your personal information to any other third parties without your prior consent, except for when it is reasonably necessary for a legal purpose or as required by law. We do not sell your personal information to others.

Overseas transfer of personal information

We do not anticipate that your personal information is likely to be disclosed to overseas recipients unless they are third-party service providers (e.g., for data storage or payment processing) involved in providing our services to you. We will take reasonable steps to ensure any overseas recipient deals with your personal information in a way that is consistent with the Australian Privacy Principles.

GDPR

In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. Our website does not specifically target customers located in the European Union and we do not monitor the behaviour of individuals in the European Union, and accordingly the GDPR may not apply.

How do we hold your personal information and keep it secure?

We keep your personal information stored in electronic form (using our IT systems or the IT systems of trusted third parties). We take reasonable and appropriate steps to protect and safeguard your personal information from misuse, loss, and unauthorized access.

The electronic and procedural safeguards we have in place to manage security risks include the use of antivirus software, secure payment gateways, and protection of our IT systems.

Unfortunately, no data transmission can be totally secure. Any personal information you provide to us is provided at your own risk. However, if you become aware of a security breach involving your personal data, please contact us immediately.

Gaining access to your personal information and correcting it

You have the right to request access to any personal information we hold about you. You also have the right to request a correction to any of the personal information we hold about you. If you would like to do so, please forward a written request to our Privacy Officer whose contact details are set out below.

Attn: The Privacy Officer, Healthy Home Water Filters
Email: [Insert Your Business Email, e.g., privacy@curaflo.com.au]
Phone: [Insert Your Business Phone Number]

How to contact us with any questions or make a complaint

If you have any questions or concerns about our Privacy Policy or would like to make a complaint, please contact our Privacy Officer. The Privacy Officer will treat any request or complaint respectfully and confidentially.

If you are not satisfied with the outcome, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC). Details can be found on the OAIC website.

Changes to our privacy policy

We reserve the right to update this Privacy Policy at any time to reflect changes in the way we collect and manage your personal information and to accommodate for any changes required at law. Changes to our Privacy Policy will take effect when they are published on our website.

This Privacy Policy was last updated on 26 July 2025.