Faq's

Your questions about pure water, answered. Find clear, expert answers to help you choose the perfect water filtration solution for your family’s health.

Get answers to your questions about our water filters and installation services.

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Trusted Service

General Enquiry

Are your filters Australian-made?

Yes, we only supply and install premium Australian-made water filters. Each filter is designed to meet local standards and conditions. You can trust that our products are tailored for Australian households.

Do I need a plumber?

Absolutely! Our team consists of licensed plumbers who are experts in water filter installation. This ensures that your system is installed correctly and efficiently. You can rest easy knowing you’re in capable hands.

Can I get installation?

Yes, installation is available for any filter you purchase. Installations will be quoted based on your specific requirement.

What if I need help?

We’re here to assist you! If you’re unsure about which system to choose, simply contact us. You can also upload a photo of your under-sink area for personalized guidance.

How does delivery work?

We ship products Australia-wide to ensure you receive your filters promptly. Delivery options are based on your postcode. Our team will coordinate installation to fit your schedule.

About Our Filters & Water Quality

What are the main benefits of installing a water filter?

The primary benefit is peace of mind. Our filters are designed to significantly reduce common contaminants like chlorine, heavy metals, and sediment from your tap water. This not only improves the taste and smell of your water but also provides a healthier and purer drinking experience for your entire family.

What is the difference between an under-sink filter and a whole-house system?

An under-sink filter is installed at a single point, typically your kitchen tap, to provide purified water for drinking and cooking. A whole-house system is a more comprehensive solution that filters all water entering your home, ensuring that you have filtered water from every tap, including your bathrooms and laundry.

How do I know which water filter is right for my family?

The best filter depends on your specific needs and concerns. For most families, a high-quality under-sink filter is an excellent starting point for pure drinking water. If you are concerned about water quality throughout your entire home, a whole-house system may be more suitable. If you’re unsure, our “Help Me Choose” tool can guide you, or you can contact us for expert advice.

Installation & Service

Why should I choose Healthy Home Water Filters for my installation?

Healthy Home Water Filters is a team of licensed plumbers with 14 years of experience. Unlike a simple handyman, our qualified professionals ensure your system is installed correctly, safely, and in compliance with all plumbing standards. We provide a seamless, all-in-one service from purchase to professional installation.

How does the installation process work?

Our process is simple. When you purchase a filter on our website, you can select the “With Installation” option. Our team team will in touch with you to discuss the installation. Once confirmed, we schedule a convenient time, and our licensed plumber will deliver and install your system.

Maintenance & Support

How often do I need to replace the filter cartridges?

Replacement frequency depends on the specific filter model and your household’s water usage. Generally, most under-sink filter cartridges should be replaced every 6 to 12 months. Each product page on our website provides specific details on cartridge life.

Can I buy replacement filters from you?

Absolutely. We stock all the necessary replacement cartridges for the systems we sell. We are also developing a subscription service to make it even more convenient by automatically sending you new filters when it’s time for a replacement.

What warranty do you offer?

All our PureTech products come with a manufacturer’s warranty, and we stand by the quality of our installation service. We are committed to ensuring you are 100% satisfied with your purchase and our workmanship. Specific warranty details are available on each product page.

Your Complete
Filter Solution

We provide a seamless service, from filter selection to professional installation by our plumbers.

Purity for
Your Family

Our systems remove harmful contaminants, ensuring your family drinks the purest, healthiest water.

Australian Made,
Premium Quality

We sell and install premium, Australian-made PureTech filters for a durable, high-quality solution.

Expert
Plumber Installation

Your premium filter installed by a licensed plumber with 14 years of trusted experience.